An owner’s representative has a contract with the owner to ensure that their best interests are protected during all phases of the project. The relationship follows that of a CM agent, and the terms are often used interchangeably. In many instances, the owner’s representative is a single individual who acts on behalf of the owner as a liaison between the owner, contractors, architect, and consultants. On larger projects, the owner’s representative is a firm of expert constructors with specific expertise in the industry segment (healthcare or higher education, for example)